SHIPPING & RETURNS

Processing Time
Orders are processed and shipped within 1–3 working days. Please note that no orders are processed on public holidays. Shipping is carried out via Swiss Post.
Note: During promotional periods or times of high order volume, processing times may be slightly extended.

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Shipping Costs / Delivery Information
Shipping costs are charged at a flat rate and are waived for orders of CHF 100 or more.
The flat shipping rate applies exclusively to deliveries within Switzerland.
Note: Shipping to other countries is currently not available but can be requested separately.

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Pickup
We offer the option to collect your order in person. Once your order is ready for pickup, you will receive a notification by email.

Pickups are possible outside standard hours. Please note that pickups are not available on weekends or public holidays.

Your order is usually ready for pickup within one working day. Please bring your confirmation email with you when collecting your order.

The exact pickup address can be found in the webshop.

Please collect your order within seven calendar days. Otherwise, we reserve the right to cancel the order and issue a refund.

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Shipping Confirmation & Tracking
Once your order has been shipped, you will receive an email with a tracking number to follow your shipment.
Please note: It may take up to 24 hours for tracking information to be updated by the shipping provider.

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Lost or Damaged Shipments
We do not assume liability for lost packages. In such cases, please contact the shipping provider directly.
If your package arrives damaged, please contact us within 7 days of receipt with a description and photos of the damage. We will review the case and offer either a replacement or a refund.

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Return Period
You have the right to return your order within 14 days of receipt.
Please always state a reason for the return and include your order number. Returns without this information cannot be processed.

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Return Conditions
Items must be returned unworn, unwashed, and in their original condition.
Original packaging and tags must be intact.
Sale items are excluded from exchange and return.

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Return Shipping Costs
Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival. We recommend sending returns with tracking, as we are not responsible for lost return shipments.

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Refunds
Once the returned item has been received and inspected, the refund will be processed within 3–5 working days.
Refunds are issued via the original payment method.
Shipping costs from the original order are non-refundable.
Note: Any applicable bank or transaction fees are non-refundable.

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Exchanges
Direct exchanges are not possible. Please return the item and place a new order if you require a different size or color.

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Return Process
Please contact us before returning any items at info@blazeso.ch to receive a return number and the return address.
Be sure to include your reason for return and your order number in your message.

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Our return policy is valid as of June 2025. Changes may be made at any time. Please review the current policy before making a return.

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